Our Customers Reviews

Setting up the move with Great nation was a breeze. Unfortunately, that was the easy part. Many of the things they told me such as "it will be one of our employees" delivering to my new location, turned out to not be true. They told me a logistics person would go through the contents of the house with me (virtually via photos) a couple days before the move to to update the estimate, but that never happened. This resulted in me having an extra $1k or so in volume and packing charges on the day of pickup. I knew I had a few extra things, but had I known some of the stupid random shaped things were going to cost me that much extra, I would have just given them away instead of having them packed so expensively. Neither of the pickup packer guys mentioned this until they were done. Getting the goods delivered also became a headache. A truck driver who was most definitely not part of their company started calling and texting me a couple days in advance to insist that they had to use a shuttle truck to get the goods delivered. He texted me pics of his truck and my street (that he got off the internet) and claimed there was no way it could get up the hill so I had to pay an extra $$ shuttle service. Why couldn't this have been done when they provided the original estimate? Why did they break their word about employees being accountable to them? I honestly don't care what truck or what their problem is, it was their responsibility to check this out up front. Also, there was a lot of back and forth about paying the final payment upon delivery with cash. The pickup driver told me when they deliver, that I had to pay cash or cashiers check. That was the first time I heard that. When I inquired back with Royal Moving, I was told that was not true, and that driver was recently made part of their company and didn't "know all the rules" or something to that effect. But true to form, when the delivery driver started contacting me, I was again told cash or cashier's check. So I again contacted Royal Moving to ask about this, and was again told EXPLICITLY not to go get a cashiers check, and they would "put a note in my file" that I could pay with a check or CC. Of course, when the delivery did arrive, I was not an idiot and had cash available, but true to form, the driver still insisted on cash. At this point the wonderfully responsive people at great nation were suddenly too busy to return my calls and/or when I did speak to a person, the senior partner woman Vlad now told me there was some OTHER senior person who would get back to me about all of this. They never did. Overall, my stuff arrived, but I felt like I was flimflammed on the price and delivery details. I would not recommend them.

On time. Professional. Courteous. Safe. Not the normal descriptors for a moving company... Royal Moving was that and more. Thanks!

Awesome job guys. Didn't break anything, was on time, was very friendly and very helpful. Thanks for the great work.