You did not plan for this move. The damage happened and now you need to get out of the property so restoration can start, protect what can be saved, document everything for the insurance claim, and find somewhere safe for your belongings until the space is ready again. We handle all of it.
Before restoration can begin, the property has to be cleared. Before items can be protected, they have to be moved. The faster the response, the more can be saved and the sooner the restoration timeline can start.
You did not plan for this. We are set up to respond to it.
A standard move starts with weeks of planning. A disaster recovery move starts with a phone call the morning after the pipe burst, the day the fire investigators clear the property, or the afternoon the restoration company says they need the space empty by Friday. The circumstances that lead someone to call us in these situations are different from every other type of move, and the way we respond needs to be different too.
Royal Moving & Storage responds to disaster recovery and emergency moving situations across eight markets. We dispatch quickly, assess the space for safety before the crew enters, document everything for the insurance claim, work with you to identify what is salvageable and what needs disposal, and store your belongings securely while the restoration runs. USDOT #3617767, transparent pricing even under emergency conditions, and 24-hour availability.
Each disaster type presents different conditions in the property and different requirements for what can be moved, how it should be handled, and how it needs to be documented.
Flood and Water Damage
The property has standing water or soaked materials
Flooring, furniture, and contents absorb water fast. Mold can develop within 24 to 48 hours. The longer damaged items stay in the space, the less survives. Speed of clearance directly affects what can be saved.
Our response
Rapid dispatch; wet-condition safety assessment before entry; water-damaged items separated and documented; salvageable items moved to dry storage with inventory for the insurance claim.
Fire and Smoke Damage
The property has fire damage or heavy smoke contamination
Even rooms that were not directly affected by fire may have significant smoke, soot, and odour contamination. Structural areas need to be confirmed safe before crew entry. Not everything is a total loss, but the inventory needs expert assessment.
Our response
Entry only after fire investigator or structural clearance; respiratory protection for crew in smoke-affected areas; itemized documentation of all salvageable items for insurance; secure storage away from the damaged property.
Burst Pipe or Internal Leak
Water has flooded from inside the property
A burst pipe, failed appliance, or roof leak can release significant water within hours. The damage is often concentrated in specific rooms or areas rather than the whole property, making selective clearance of affected zones possible.
Our response
Rapid response before mold develops; selective clearance of affected rooms while unaffected areas remain in place; items assessed for water damage; wet items documented for insurance before storage.
Earthquake or Structural Damage
The structure has been compromised
An earthquake, subsidence, or structural failure can leave a property uninhabitable with no advance warning. Residents may need to be out within 24 to 48 hours and cannot return while the structure is assessed or repaired.
Our response
Entry coordinated with structural engineer's clearance; priority salvage of essential items first; full clearance once structure is confirmed safe; storage for all contents during the indefinite repair period.
Storm or Wind Damage
The property has been exposed to the weather
A fallen tree, roof failure, or damaged window can leave contents exposed to ongoing weather damage. The priority is to protect what remains from further exposure before a full restoration assessment is completed.
Our response
Rapid clearance of exposed areas before additional weather damage occurs; items assessed and documented; weather-damaged contents separated from undamaged items in storage for accurate insurance assessment.
Mold or Contamination
The property requires professional remediation
Mold remediation, asbestos removal, or other professional decontamination requires the space to be cleared before work can begin. Some contents may themselves be contaminated and require assessment before moving.
Our response
Clearance coordinated with the remediation company's start date; potentially contaminated items identified and handled appropriately per the remediation team's guidance; clean items moved to secure storage.
Respond, assess, document, move, store.
Four stages from the call to your belongings in secure storage, with insurance documentation running alongside every step.
01
Rapid dispatch
We respond to emergency calls the same day or next day. Tell us the situation, the address, and what access is available. We dispatch a crew as fast as the property conditions allow.
02
Safety assessment and documentation
Before the crew enters, the space is assessed for safety. Once cleared, we photograph the property and begin an itemized inventory of everything that will move, everything that will go to disposal, and the condition of each item for the insurance claim.
03
Salvage sort and move
Working with you, we identify what is salvageable, what needs specialist cleaning before it can go into storage, and what needs to go to disposal. Salvageable items packed and moved; disposal items separated and documented.
04
Secure storage during restoration
Belongings held in access-controlled storage while the property is restored. When the restoration is complete, we return everything. The return move back into the repaired property is included in the original engagement.
After an emergency, the move out is one part of a longer process that may include storage, a return move, and getting a permanent new home or space sorted.
A general mover needs a booking window. We respond to a situation.
Disaster recovery moving is different from a planned move in ways that matter when you are already dealing with a crisis.
A General Moving Company
Built for planned moves, not emergencies
Cannot dispatch same day or next day without advance booking
No safety protocol for entering a damaged or compromised space
No insurance documentation; photographs not taken; inventory not itemized
No salvage assessment; everything moved regardless of whether it is worth saving
The return move is a new booking with a new quote when the time comes
Royal Moving & Storage
Rapid response, full documentation, return included
Same-day or next-day dispatch, 24-hour availability
Safety assessment before crew entry into damaged spaces
Photographs and itemized inventory for the insurance claim
Salvage sort with client to maximise what is protected and stored
Return move to the restored property included in the engagement
What comes with an emergency moving response.
Rapid dispatch
Same-day or next-day response, 24 hours a day, 7 days a week.
Safety assessment
Space assessed for structural, electrical, and contamination risks before crew entry.
Insurance documentation
Photographs and itemized inventory before anything moves, formatted for the adjuster.
Salvage sort
Working with you to identify what goes to storage, what goes to disposal.
Secure storage
Access-controlled storage for the restoration period.
Return move included
Move back into the restored property is part of the original engagement.
Transparent pricing
Clear pricing confirmed before work starts, even under emergency conditions.
Licensed & insured
USDOT #3617767, bonded and insured on every emergency job.
Call us now. We will get someone to you.
Tell us the address, the situation, and what access is available. We will confirm how fast we can be there, what needs to happen before the crew arrives, and what the move will cost. 24 hours a day, 7 days a week.
We can typically dispatch the same day or the following day after you contact us, depending on the situation and crew availability in your market. Call us as early as possible. The faster we can assess the situation, the more we can do to protect what is salvageable. We operate 24 hours a day and take emergency calls outside business hours.
2. How do you document the move for the insurance claim?
Before anything is moved, we photograph the property room by room and document the condition of the contents. We then produce an itemized inventory of what was moved to storage, what was moved to disposal, and the condition of each item at the time of the move. This inventory is provided to you in a format your insurance adjuster can work from. If your adjuster or restoration company has a specific documentation format they require, tell us in advance and we will match it.
3. Can you help decide what is worth saving versus what needs to go?
We can advise based on what we see, but the final decision on what is salvaged versus disposed is always yours. We identify items that are clearly destroyed and items that are clearly undamaged. For anything in between, we flag it for you to decide. We do not dispose of anything without your confirmation. For contents requiring specialist assessment (for example, water-damaged electronics or smoke-damaged artwork), we recommend having a specialist evaluate those items before making a disposal decision.
4. What happens to belongings while the property is being restored?
Everything goes into climate-controlled, access-controlled storage. The storage period is open-ended because restoration timelines are rarely predictable. When the property is ready, we arrange the return move. The return is included in the original engagement and does not require a separate booking or a new quote. If you need to access specific items in storage while the restoration runs, contact us and we will arrange access.
5. Can you work in a property that has water, fire, or structural damage?
Yes, within the limits of what is safe for crew to enter. We assess the property before crew enters and do not proceed where there is a structural safety risk, electrical hazard, or contamination situation that requires specialist clearance first. For fire-damaged properties, we require confirmation from the fire investigator or local authority that the structure is safe to enter. For structurally damaged properties, we require a structural engineer’s clearance. Our crew are not demolition or remediation specialists: we move what is safe to move, once it is safe to do so.