Our Los Angeles Customers Reviews

Setting up the move with Great nation was a breeze, but there were several bumps in the road throughout the move. We had a number of misunderstandings regarding payment methods, shuttle charges, and a huge accounting mixup that thankfully chopped what I thought was a $1100 overweight fee down to only about $100. Unfortunately, getting hit with that big fee somewhat soured my perspective during the move. I wish I had known they adjusted it sooner. It was only after writing my original 3 star review here on Thumbtack that Vlad emailed me a completely different invoice that I had never seen before, and I realized the numbers on my copy did not add up. Now that I figured out their accounting, I am much more satisfied with their services for the price they ultimately charged. That's kind of a bummer, because everyone I worked with was individually pleasant. Good movers and drivers, and Vlad did seem responsive and available. But it just felt like I was told different things by different people that surprised me....things that I was told about that didn't happen, and things I wasn't told about that I should have. Finally, I am compelled to report that Royal Moving did not like my original 3 star review. In their attempts to clarify things with me after the review, things escalated extremely quickly. In a matter of 3 messages, first from Vlad at Royal Moving, a reply from me, and next, a reply from someone else at Royal Moving who was copied on the email, they jumped to a not so subtle threat that they were talking to their attorneys about my review and whether it was defamation. And then they emphasized that they defend themselves very "aggressively". For a 3 star review. So, Wow! I saved a copy of the original review just in case. I thought about leaving it up here for completeness sake, but I don't feel safe doing that so my apologies dear readers. Use your imaginations.

The manager, William, really went out of his way to help me move despite multiple unexpected delays. He absorbed the logistical costs that came with urgent rescheduling, and was super nice about it. William always were responsive, so that I wasn't nervous about not being able to reach the company. I am also indebted to Freddy, the team leader of people who actually wrapped my furniture and moved my stuff. He volunteered to work overtime in order to deliver my shipment to my new apartment the next day. I am SO grateful! I cannot imagine that any other moving company would do this for a customer. Royal Movings truly overdelivered for me!

These guys were awesome!! They arrived on time, no hidden charges, polite and clean. As an added bonus they took down and put back up my bed in the new place. Above and beyond great guys.