fully licensed and insured company

| MTR0191476

FAQ

  1. What do you need to schedule my move?

To schedule your move we need to know the basic information: moving day, amount of bedrooms, start time (between 8-9 am, or 3-5 pm), pick up and drop off addresses, primary contact person’s cell phone and email address to send the confirmation.

 

  1. Do I have to pay in advance?

No, we won’t charge you anything upfront. You will pay when the work is completed.

 

  1. Why do I have to pay for 3 hours if my entire move takes less time?

You have to pay at least for 3 hours because it is the established price minimum in all moving companies – no matter how long your move will really take (30 min or 2 hours).

 

  1. Will there be any extra fees or hidden charges?

There will be absolutely no charges or extra fees that you are already not aware of.

 

  1. When does the work time start?

The time starts when out team arrive to your place (at the agreed time).

 

  1. How long will my move take?

We can’t tell you exactly how long your move will take, but be sure and calm that our team is well trained and high professional and not intended to waste your time. Unfortunately there are some factors that not depend on us, such as weather and traffic conditions, truck distance from loading and unloading places, stairs or elevator, long carrying.

 

  1. How can I make my move faster and save money as well?

To make your move faster and more efficient, you should be well organized. If you can prepare all your small belongings (articles) ready to go, that will significantly help our team to reduce the time organizing your boxes and give us an opportunity to focus on bulky items (such as furniture, piano, pull table, gun safe and so on).

 

  1. Will I have to pay if anything is broken or damaged during the move?

If your goods are lost or damaged, and you intend to file a claim for it, be aware that one of the required documents in support of your claim is a copy of the paid freight bill. This means that before you may file a claim with the carrier for loss of or damage to your goods, you must pay the carrier for all charges due for transportation services. This is because the handling and settlement of a loss or damage claim is a matter separate from the performance of and payment for the transportation service itself. If you do not pay the transportation charges, the carrier may not honor your claim. By the law, Our Company has basic liability insurance that covers $0.60 per pound of the article. Of course, if you need more expensive insurance, you can buy it for the move day from the 3-rd party insurance agency you will choose by yourself.

 

  1. What is DDT and why should I pay for it?

DDT is Double Drive Time is a special charge established by the California State regulations. If your move is or over 10 miles distance, there is a DDT charge. Every licensed and insured company must charge it. The time spent on the road driving from your pick up location to destination one way has to be doubled and added on top of minimum. For example, if it takes us 20 minutes to drive from your pick up to your drop off , we will double it and make it 40 minutes (same hourly rate apply) and add it on top of the minimum.

 

  1. Do I need to tip the movers?

It is up to you. Tips are not required and not included to the final bill. But if you really like the work done, tips are always appreciated.

Let's Get Started Now

We can give you a free quote with no commitment requirement and we promise our prices are competitive.
We want you to feel confident when hiring us to move your personal belongings.

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